When Nick Swinmurn initially pitched his idea for an online shoe store, Tony Hsieh thought it sounded like "the poster child of bad Internet ideas." Intuitively, it seems obvious that customers prefer to try on shoes prior to making a ...

Tony Hsieh is known for taking an unconventional approach to management. Nothing proves this point more clearly than his standing offer to pay new hires at Zappos $2,000 on their first day of work if they agree to quit. The ...